Overview
Our refund and returns policy lasts 15 days. The refund and return policy is only for the items purchased from the on-line Shop. If 15 days have passed since your purchase, I can not offer you a refund or exchange.
An agreement to create a commissioned piece of sculptured furniture, functional art, or artwork can be withdrawn within 7 days from date of initial consultation. If 7 days have passed since your initial consultation, I cannot offer you a refund or exchange. A completed commissioned piece of sculptured furniture, functional art, or artwork cannot be returned.
To be eligible for a return, your item must be unused and in the same condition that you received it. No additional writing, paint or marks added anywhere on an original piece of artwork, giclee print, sculptured furniture or functional art will be accepted, the item cannot be returned. It must also be returned as received in the original packaging.
Before your item is returned, I require a receipt or proof of purchase along with a photograph of the item sent by mail or email. A letter, or email will be sent to the purchaser stating that the item can be returned. After receiving the letter the return can be sent.
Damaged items
If your item was damaged during shipping, please send me detailed photos of the package and damage so I may begin the insurance claim process. Buyer must notify me within 7 days of receiving the item about any damage or the return/refund will not be possible.
Damaged commissioned paintings, functional art, and sculptured furniture will be repaired or replaced at the my discretion. If the repairs that can be made are inconspicuous or enhance the original item, the item will be repaired. If the damage is beyond repair a new item will be created as close to the original commissioned item as possible.
Damaged original paintings, giclee prints, sculptured furniture, or functional art that was purchased from the on-line Shop will be replaced with an item in the same category equal to the original item. The client will be consulted before the replacement is sent.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days of approval.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rick@rickbanter.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged, are purchased from the on-line shop and the limited editions have not been depleted. If you need to exchange it for the same item, send us an email at rick@rickbanter.com and send your item to: Rick Banter, 421 Lark Court, Apt. A, Carmel, IN 46032.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Rick Banter, 421 Lark Court, Apt. A, Carmel, IN 46032
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at rick@rickbanter.com for questions related to refunds and returns.
Goal
My ultimate goal is for you to be thrilled with your purchase! Please let me know if you are unhappy in any way so I can do my best to make it right for you!
Rick Banter